Question 1

How long does delivery take?

Accepted Answer

Automatic license/code deliveries start after payment verification. Manual activations are processed during business hours; the product page shows the estimated delivery time.

Question 2

Which payment methods do you accept?

Accepted Answer

Checkout accepts UddoktaPay, Binance Pay, Bybit Pay. The cart shows this same list, including any fee, before you pay. UddoktaPay collects bKash, Nagad, Rocket and Upay in Taka when that method is on. Binance Pay and Bybit Pay collect USDT. After you log in, a DigiPoint wallet balance is offered only when wallet payment is switched on.

Question 3

Do you need my account password?

Accepted Answer

Never share your existing account password, OTP or PIN. For activation on your account, provide only the account email requested on the product page.

Question 4

I entered the wrong account email. What can I do?

Accepted Answer

Contact support immediately with your order number. We can correct activation details before processing; completed activations may not be transferable.

Question 5

How do I track my order?

Accepted Answer

Use the Track Order page with your order number and the email or phone number used at checkout, or view it from My Account if you are logged in.

Question 6

Can I get a refund?

Accepted Answer

If we cannot deliver your order you will receive a full refund. Please see our Refund Policy for details.

Question 7

Do I need an account to buy?

Accepted Answer

Yes. Log in or create a free account to buy. Your orders, wallet balance and deliveries then stay together in your dashboard.

Frequently asked questions

Frequently asked questions